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Troubleshooting empty or unexpected report numbers

Why a report shows no data, empty metric cards, or numbers that look wrong — and how to fix it.

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If a report in Analytics shows "No trend data for the selected filters," blank metric cards, or numbers that don't match what you expect, the cause is almost always a filter — not missing data. Work through the checks below to get the report showing what you intend.

Why a report looks empty or wrong

Every report is driven by the filter bar at the top of the page, and your selections are saved in the page URL. Most surprises come from one of these:

  • The Date range is too narrow. A short window like Today or Yesterday genuinely may have no activity. Widen it to confirm data exists.
  • A filter is still applied from earlier. A User, Source, Pipeline, or Lead kind selection sticks until you change it back to its "All" option.
  • The Preset changed what's being measured. On Team Activity and Source Performance, switching the Preset from Summary to Speed to lead, Contact attempts, Unacted leads, or Closed deals changes the metric entirely — so the number is correct, just different.
  • Timezone affects which day activity lands on. Reports bucket activity by your account's reporting timezone, so a late-night call can fall on the next day.

Numbers in SAMI AI reflect SAMI Bots transfer attempts and the agent calls that follow them — not your full call or text history. For total call and text volume, use the Calls and Texts reports instead.

Reset filters and confirm the data

  1. Widen the Date range

    Open the Date range dropdown and pick a broad window like Last 90 days, This year, or All time. If numbers appear, the original range was simply too narrow.

  2. Clear every applied filter

    Set User back to All users, Source to All sources, Pipeline to All pipelines, and Lead kind to All leads. Selecting an "All" option removes that filter from the report. The fastest full reset is to revisit the report from the Analytics nav, which loads it with default filters.

  3. Check the Preset

    On Team Activity and Source Performance, confirm the Preset is set to the report you mean — Summary for general output, or Speed to lead, Contact attempts, Unacted leads, or Closed deals for those specific measures.

  4. Re-read the metric and trend

    With filters reset, the metric cards and the Trend chart refresh automatically. An empty chart with data in the cards usually means the selected metric has no daily values for that window — pick a different metric card to chart it.

Because filters live in the URL, you can copy the address to share an exact report view with a teammate — or open a fresh tab to start clean.

Make sense of a Compare delta

When Compare is set to Previous, each metric card shows a percentage change against the immediately prior period of the same length — last 30 days versus the 30 days before it, for example. If a delta looks extreme, check that your Date range is a complete period; a partial range (like a half-finished month) is compared against a full prior one, which exaggerates the swing.

If a daily total still looks off by a day, it's likely timezone bucketing. Activity is grouped by your reporting timezone, so an event near midnight can count toward the adjacent day on the Trend chart. Widen to weekly or monthly granularity to smooth this out. You can review or adjust workspace settings in Settings.

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Last updated 2026-06-21

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