Add and manage phone numbers and emails
Add multiple phone numbers and emails to a contact, set the primary one, and control how SAMI OS calls, texts, and emails them.
Every contact in SAMI OS can hold more than one phone number and email address. This guide shows you how to add them, pick the primary one, and understand how each method affects calls, texts, and emails.
Add a phone number or email
Open any contact from Contacts, then edit its phone numbers or email addresses inline.
Open the contact
Go to Contacts and click the contact you want to update.
Open the editor
Next to the phone or email field, click the pencil icon to open the editor.
Add a method
Click Add phone or Add email to insert a new row. Choose a type from the dropdown — phones support Mobile, Home, Work, Office, and Other; emails support Personal, Work, and Other.
Enter the value and save
Type the number or address and click Save. The first number and the first email act as the contact's primary method.
To remove a method, open the same editor and click the trash icon on its row. You can keep as many numbers and addresses as a contact needs.
Set the primary contact method
The primary phone and primary email are the ones SAMI OS uses by default and the ones shown at the top of the contact. When you save a primary phone, SAMI OS normalizes it to a standard format and resolves the contact's time zone from it automatically.
When a contact has more than one number, the phone field shows a call button on each row. That lets you pick exactly which number — and which line — a call goes out on, instead of always defaulting to the primary.
Line type, validity, and reachability
Under each phone number, SAMI OS shows inline metadata so you know what you're working with before you reach out:
- A validity icon — Valid format, Not valid for region, or Invalid number.
- A region flag for international numbers.
- A line type badge — Mobile, Fixed Line, VoIP, Toll Free, and similar.
Numbers flagged as Invalid number appear struck through, and their call button is disabled — SAMI OS won't call or text a number it can't reach. Line type also tells you at a glance whether a number can receive texts; SMS only lands on mobile-capable lines.
Choose which number a text or call uses
When you start a text from the Messages view or place a call, SAMI OS offers a list of the contact's numbers, each labeled with its type so you can pick the right one. Invalid numbers are filtered out of that list, so you only ever send to a number that can actually receive the message. Email compose works the same way, drawing from the contact's full list of addresses with the primary listed first.
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Last updated 2026-06-21